Search Results

As incoming package volume continues to rise, some in-house mail operations are moving to smart lockers to simplify package processing and pickup, and reduce the long lines. East Tennessee State University was one of the smart locker pioneers. We talked with Director Don McCarty about the benefits smart lockers have brought.

Though nearly 20% of government mail will typically have a delivery issue due to address problems, the State of Colorado's Integrated Document Solutions division brought that down to just 5% by implementing an address quality program. In this video, Colorado State Printer Mike Lincoln tells IPI about improvements like this that his in-plant has brought to its mail operation, and how it is using USPS Informed Delivery to provide better service to customers.