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After being closed and then reopened during the pandemic, Vanderbilt University’s in-plant is in expansion mode under the direction of Mike Puckett. He’s been meeting with former customers and building their trust, while introducing new services and products to campus. This success has enabled the shop to add new equipment.

At PRINTING United Expo, IPI sat down with former manager Debbie Pavletich to learn how her team at Ricoh helps in-plants improve their operations by expanding their services, optimizing their workflows, developing standard operating procedures, and increasing their value.

Outsourcing companies will stop at nothing to convince your in-plant's upper management they can cut costs. A sneak attack like this happened at the University of Cincinnati a few years ago — but the outsourcing company overlooked one crucial thing.

Value-added services are a great first step, but Consultant Howie Fenton believes that by integrating their services, in-plants can increase their efficiency and align themselves more closely with their organization's mission.

At next week's IPMA 2019 conference, consultant Greg Cholmondeley will deliver the opening keynote on the topic of "What In-plants Need to Do to Stay Alive in 2019." We caught up with him to find out more.